ClickPost debuts new AI tool to address failed e-commerce deliveries

ClickPost has launched its new AI-powered NDR Management Suite, a tool designed to help e-commerce brands address failed deliveries in real time and convert them into revenue-saving opportunities. The suite integrates automation, customer communication, and courier coordination to reduce return-to-origin (RTO) rates and improve delivery outcomes.

The platform includes three key components: NDR Journey Builder 2.0, Parth AI Voice Agent, and AI-Powered NDR Analytics, the business announced in a press release. The NDR Journey Builder 2.0 enables brands to create workflows using channels like WhatsApp, SMS, IVR, email, and AI-powered voice calls. 

Parth AI Voice Agent is a multilingual assistant that resolves delivery issues in under two minutes through automated voice interactions. The analytics dashboard provides insights into failed deliveries, enabling brands to address issues more quickly.

According to ClickPost, the suite can reduce RTO by up to 40% and lower manual support workloads by 75%. Brands can go live with the tool in under 24 hours, improving customer satisfaction while minimising operational strain. ClickPost currently supports over 450 brands, including Meesho, Nykaa, Snitch, and Adidas.

“Failed deliveries are a significant cost to brands, affecting both customer satisfaction and revenue,” said Naman Vijay, co-founder and CEO of ClickPost in a press release. “With our NDR Management Suite, brands can quickly address delivery issues with AI-powered automation.”