Unicommerce’s subsidiary Shipway launches one-day return pick-ups with instant refunds

Logistics platform Shipway, a subsidiary of Unicommerce, has introduced one-day return pick-ups with near-instant refunds to help e-commerce and retail brands streamline reverse logistics and ameliorate customer satisfaction.

Over 7.5 lakh products were returned between October 2024 and March 2025, Shipway announced in a press release. Return rates can reach as high as 40% depending on product category and seasonality, often creating operational bottlenecks. Shipway’s latest initiative aims to address this by enabling brands to pick up returns within 24 hours, conduct doorstep quality checks, and process refunds immediately.

The doorstep quality check also supports inventory control by identifying restockable products and minimising return fraud. Shipway’s reverse logistics network spans over 21,000 Indian pin codes and is supported by partners such as Delhivery, Shadowfax, Ekart, and Xpressbees.

“Returns have always been a pain point for D2C brands,” said Shipway’s chief business officer Saurabh Kumar Chaudhary in a press release. “Our technology strives to enable brands to offer a seamless return experience that could positively impact customers’ trust in the brand.”

Shipway integrates with platforms such as Return Prime and Pragma.ai, offering plug-and-play solutions to simplify post-purchase experiences. Baggit’s head of digital marketing Praveen Singh said Shipway’s returns system “ensures quick action… and provides a sense of priority to the customer.” Domin8’s brand head Buyju Balakrishnan added that each seamless return is “a step toward stronger brand loyalty and operational excellence.”